Shipping

For customers who would like to receive their order quickly we have added a shipping option for Expedited Handling at check out. When choosing this option the order will be prioritized for production in 3-4 days. If we have a stock issue affecting production of your order, we will contact you by email and refund the handling fee if necessary.

Our goal is to ship your order within 1-3 business days from receipt, but this can vary based on order volume or stock supply. Often the turnaround is much quicker, but sometimes it can be a little longer as well. If there are unusual delays with your order production, we will contact you via email to let you know. We will do our best to get your items out as quickly as possible!

You should receive a confirmation email once your order is placed which contains your order details. If you do not receive this email, please check your spam folder! If we have any questions about your order, we may send additional emails so please make sure casemetrill@gmail.com is on your approved sender list!

Once your order ships you should receive another email that includes a tracking number. All US orders are sent via First Class mail with tracking, and typically take 3-5 days for delivery by the post office. We are located in Fort Lauderdale, FL so the length of time for delivery depends on your location relative to us.

Orders outside of the US are sent via First Class International. Tracking is provided by the USPS while the package is in the US but may not be available once the package leaves the country.

We ship all of our products in cushioned bubble envelopes and Shipping boxes, but sometimes damage does happen! If you notice any defects when you receive your package, please let us know as soon as possible so that we can make it right by sending a photo of the damage for confirmation to the email [email protected] for a proper replacement.

EXCHANGES

NO EXCHANGES unless I made a mistake and shipped out the wrong size. Upgrading your phone is NOT an acceptable reason to exchange. If you find that you accidentally ordered the wrong size or need to exchange for another reason, we are happy to edit your order to ensure you receive the correct size and/or color. Just ensure that you inform us of this before we ship off your item. However, if you see that you have ordered the incorrect size after we have shipped your case: please email us [email protected] so we can solve this misunderstanding.

WRONG ADDRESS INPUT

If your package says “Failed” or “Returned to sender” it is most likely because you did not enter your correct address when purchasing from our company. To get your package re-shipped you must pay $5.00, to cover your shipping price. When you purchase you are agreeing to this.

Thank you for understanding and Enjoy Shopping!!